Privacy Policy - iTow App

Effective Date: 06/23/2025

This Privacy Policy describes how iTow ("we", "us", or "our") collects, uses, and protects your information when you access or use the iTow mobile application or website (http://itow-app.com), which provides roadside assistance and related services throughout the United States.

By using the iTow app or website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

We collect personal information that you voluntarily provide when you register for an account, request roadside assistance, or communicate with us. This may include your name, phone number, email address, billing details, vehicle information, and service location. We also collect certain technical data such as your IP address, device type, operating system, and usage patterns. With your explicit permission, we may access your location data to connect you to nearby roadside assistance providers.

The information we collect is used to deliver our services, process transactions, improve user experience, respond to inquiries, communicate service updates, and ensure safety and operational efficiency. We do not sell your personal information. However, we may share data with trusted service providers and business partners who help us operate our platform, deliver services, or support our business operations. These third parties are contractually obligated to protect your information and use it only for the intended purpose.

We implement physical, technical, and administrative security measures to protect your personal data from unauthorized access, loss, or misuse. While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure.

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of your personal data, and the right to opt out of the sale of personal information (note: we do not sell personal information). To exercise these rights, you may contact us at info@itow.app.

The iTow app is not intended for use by children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we become aware that a child has provided personal data without parental consent, we will promptly delete such information.

You may control certain app permissions, including access to your location, through your mobile device settings. Please note that disabling location access may affect the functionality of certain features of the app.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above and notify users where appropriate. Continued use of the app after changes have been made constitutes your acceptance of the revised policy.